The DSB produces monthly metrics showing the operational activities of DSB Technical Support staff. The DSB Technical Support Activities are divided into 5 categories and the below chart is a summary of all activities. From the summary chart, more details for each category are available using the menu on the right.
Please refer to the DSB Technical Support Monthly Metrics document for detailed definitions of each category.
To drill down to the detail please click on the category:
Alert Investigation and Analysis
Change Implementation
Scheduled Tasks
Service Desk Tickets
Service Improvements
