The Premium Support Service is an optional service which provides the ability to speak to our Support Team in addition to the standard support route of self-help materials and the self-service Client Onboarding & Support Platform (COSP). Premium Support users benefit from:

• Access to the DSB Support Hotline to discuss any aspect of the OTC ISIN and UPI services or the onboarding process
• Integration of an employees’ DSB system access into an organisation’s Single Sign-On (SSO) authentication model
• Completion by the DSB of any required surveys or questionnaires relating to, for example supplier management, information security or risk management
• Business Continuity Planning (BCP) attestations